The Future of Workplace Surveillance
Office workers may soon face an increase in surveillance as emerging technology is being developed to continuously monitor them at their desks. While companies are seeking to strengthen cybersecurity, this heightened level of observation raises concerns around privacy, autonomy, and mental health.
BT is exploring the potential of continuous authentication software, which would use facial recognition technology to ensure that only authorized individuals can access work systems. Unlike traditional methods, which require a one-time login, this new software would constantly verify the user by comparing facial features throughout the workday. If a mismatch is detected or an unauthorized person approaches the desk, the system would lock the device.
Although this technology promises to enhance security—especially in scenarios where employees might forget to lock their screens or in cases of stolen devices—it also has more controversial features. For instance, the software could potentially track employees' emotions in real time, sending alerts if someone appears stressed or tired. While BT's current trials are focused solely on authentication, the prospect of emotion-monitoring AI has sparked pushback.
Critics, such as Susannah Copson from Big Brother Watch, warn that emotional recognition technology could lead to discrimination and inaccurate judgments, raising legal and ethical concerns. Surveillance technologies like keystroke logging and real-time screen monitoring are already in use, and further expansion of AI-driven analysis could infringe on workers' rights.
The rapid advancement of cyber threats is driving companies to adopt new technologies to safeguard sensitive data. However, the line between security and privacy is becoming increasingly blurred. Continuous surveillance, even if designed for cybersecurity, may have unintended consequences on workplace culture, eroding trust and contributing to an environment of anxiety and control.
Big Brother Watch have undertaken extensive research into how workers in the UK are under increasingly heavy surveillance from their bosses and their employers, you can read the full report here
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